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Burt's Bees: Products & Services

Burt's Bees is a well known name and company that makes and sells different types of personal care products. They might be best known for their lip balm, but they sell many other personal care items as well. All of their products are made from natural sources, they do not contain chemicals. Their website has an ingredients glossary so you know exactly what each ingredient is. They also have a sensitive skin guide, natural ingredients page and a face care guide. Their category of personal care products include:

Burt's Bees: Company Background

Burt's Bees got its start in 1984, when Roxanne Quimby and Burt Shavitz started selling bees wax and candles from an old one room schoolhouse in Maine. By 1989, word got out about their candles and they expanded to 40 employees. In 1991, they had expanded their product line including their best selling lip balm. 1993 was the year they decided to move their business to Durham, North Carolina. Burt’s Bees was bought out by Clorox in 2007 for $925 million. Clorox has maintained the green philosophy of the original Burt’s Bees. You can contact the company at 1-800-849-7112, Monday – Friday, 9 AM to 5 PM EST or use their contact page.

Burt's Bees: Customer Feedback & Reviews

You can find many reviews and customer comments for Burt's Bees products on Amazon.com. Burt’s Bees website has customer reviews and ratings for many of their products. A few customer comments from Amazon.com include:

Customer reviews for Burt's Bees Res-Q Ointment:

  • This little tin is with me always. For me it speeds up healing. I have thin skin and am constantly bruising from small cuts (gardening) and if I use this immediately on the cut I don't bruise at all. It's good for any kind of scrape, cut and acne breakouts. Literally, promotes healing overnight, if applied soon enough. I have 4-5 in the house all the time and have sent it to my kids.”
  • This has really helped with the eczema I have on my fingers. Stops the itch and helps heal the remaining dry patches. Seems to prevent flair-ups too. Always in my purse or pocket.”
Burt's Bees: Business Credibility & Trustworthiness

Burt's Bees is a member of the Eastern North Carolina Better Business Bureau with an A+ rating and has had only one complaint in the past three years. The company is one of the most eco-friendly and green companies in America. Burt’s Bees has also won many awards over the years and they participate in numerous charities including:

  • Healthy Child Healthy World
  • Habitat for Humanity
  • Natural Environmental Ecological Management (NEEM)
Burt's Bees: Website Popularity & Google Ranking

Burt's Bees has the following internet rankings.

  • Alexa.com shows them with a traffic ranking of #11,492 in the United States and a worldwide traffic ranking of #70,147 with a reputation number (sites linking in) of 3,519. Their audience is mainly women between the ages of 18 and 45.
  • According to Compete.com, Burt’s Bees averages 89,041 unique visitors per month, which is number one in their category (US data only).
  • Their Google Page Rank is 6/10.
Burt's Bees: Social Media Presence

You can follow Burt's Bees on their social media websites.

  • They have a great and very active Facebook page with well over 1 million likes. There are product announcements, customer comments and discussions and coupons for their products.
  • They are on Twitter @BurtsBees more than 26,000 followers.
  • You can also go to their YouTube page where they have 48 videos about their products.
Burt's Bees: Website Security & Safety

Burt's Bees has taken the following measures to secure their website.

  • They are a certified McAfee secure website.
  • Burt’s Bees uses the https secure internet connection at their checkout.
  • According to the Google Safe Browsing Tool, they are not a suspicious website. Of the pages Google tested during the past 90 days, 0 pages resulted in malicious software being downloaded.
  • Burt’s Bees also has a valid SSL certificate from thawte.
Burt's Bees: Pricing & Packages

The prices at Burt's Bees website are comparable with other stores that sell their products. I did find several products where Burt's Bees website had lower prices compared with other stores. Some of the prices on Burt’s Bees website include:

  • Sensitive Daily Moisturizing Cream, 1.8 ounces costs $15.00.
  • Res-Q Ointment, 0.6 ounces costs $6.00.
  • Natural Throat Drops: Honey & Pomegranate, 20 drops costs $2.00.
  • Natural Acne Solutions 3 Step Regimen Kit costs $30.00
  • Lemon Butter Cuticle Cream costs $6.00.
  • Baby Bee Bubble Bath, 12 fl oz costs $9.00.
  • Aloe & Witch Hazel Hand Sanitizer costs $5.00.
Burt's Bees: Shipping Rates & Policies

Burt's Bees offers free FedEx ground shipping for orders over $49 within the continental United States. Their shipping rates are determined by the dollar amount of your order, shipping method you choose and your location.

  • Orders up to $24.99: FedEx ground costs $5 and FedEx 2-Day costs $11.
  • $25 - $48.99: FedEx ground costs $6 and FedEx 2-Day costs $12.
  • $49.00 - $74.99: FedEx ground is free and FedEx 2-Day costs $15.
  • Orders over $75: FedEx ground is free and FedEx 2-Day costs $20.

Burt’s Bees also ships to APO/FPO and PO Box addresses and US Territories. They do not ship internationally and their products are not intended for shipment outside of the United States. For more shipping rates, please see their Shipping Information page.

Burt's Bees: Payment Methods Accepted

Burt's Bees accepts the following credit cards as payment.

  • Visa
  • MasterCard
  • American Express
  • Discover Card

They do not mention if they also take major debit cards, though most if not all companies do. When you make your order, they will charge your credit card and email you the confirmation. They do not accept telephone or mail-in orders with a check or money order. They only accept online orders. 

Burt's Bees: Returns, Refunds & Exchange Policy

If you are not satisfied with your purchase, you can return your product by mail to Burt’s Bees within 45 days of the date of the purchase for a refund or exchange. The return instructions you need to follow are on your invoice. For products returned after 45 days, an exchange for a product of equal value will be given. Products bought from other websites cannot be returned to Burt’s Bees. If you receive a damaged product, contact them at 1-800-849-7112 option 1 or email them at orderinquiry@burtsbees.com. For more information, see their Return Policy.

Burt's Bees: Product images & screenshots
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